Support
Most problems come down to the two keyboard switches iOS puts in front of you. Try these first; if none of them is it, write to us.
Please include your iPhone model, iOS version, the Faspond version (Account › About in the app) and what you were doing when it happened. We answer within two working days.
The keyboard is not in my list of keyboards
A custom keyboard has to be added in Settings; the app cannot add it for you:
- Settings › General › Keyboard › Keyboards
- Tap “Add New Keyboard…”
- Pick Faspond under “Third-Party Keyboards”
After that, tap or hold the globe key in any text field to switch to it. If Faspond is not in the list, make sure the app finished installing and has been opened once, and restart the phone if needed.
The keyboard says it needs Full Access
An iOS keyboard extension cannot open a network connection or read data shared with its containing app until Full Access is granted. AI and your knowledge base need it:
- Settings › General › Keyboard › Keyboards
- Tap Faspond in the list
- Turn on Allow Full Access
You can leave it off: the zhuyin, English and number layouts and the clipboard library keep working, with no network request at all — just no AI. What we do with the permission is in section 6 of the privacy policy.
I tapped AI and nothing happened
In order:
- Has AI processing been agreed to? You read the disclosure and agree once, in the app, before the first use. Settings › AI & Data › AI processing.
- Are you signed in? AI needs an account. If the keyboard asks you to sign in again, open the app, finish signing in, and come back.
- Is Full Access on? See above.
- Is there anything in your knowledge base? With no card to stand on, Faspond does not invent an answer — it offers to check instead. That is deliberate, not a fault.
- Is the network working? AI features need a connection.
The reply is wrong
A reply is written from the card it cited, and that card’s name is shown under the message. When the content is wrong, it is usually the wrong card:
- Tap “@” on the keyboard to choose a card yourself, then tap AI again.
- Go back to the app and fill that card out properly — reply quality follows card quality directly.
- Adjust the tone: Settings › Tones. Pick one, or describe your own.
My clipboard library is empty
Clipboard library contents are encrypted in this device’s Keychain. They are never uploaded, so they do not sync between devices and do not come back after a new phone or a reinstall. That is the trade we made to keep addresses and account numbers off our servers entirely.
Sign-in, account and deletion
- Changing sign-in method: one account uses one sign-in method. To switch, delete the account and create it again.
- Deleting your account: Settings › Data & Account › Delete Account. What it removes is on the account deletion page.
- Getting a copy of your data: write to [email protected] and we will send it once we have confirmed who you are.
Still stuck
Write to us. A person reads it, and answers.
astraZenith — Faspond for iOS 1.0.4